Customer Care

For customer care and questions regarding your order, please call Customer Care number at 416-440-2597 or email info@clearclinical.com

PRIVACY POLICY
We know that protecting your privacy is of the upmost importance to you and we value protecting your personal information. For more information about how we protect your privacy, please click on the Privacy Policy link at the bottom of this page.

CREDIT CARD SECURITY
Ordering products online from CLEARCLINICAL.com is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering process instead.

ORDERING
Ordering from CLEARCLINICAL.com is simple and convenient. Take your time browsing through the site’s many offerings. After selecting your product, click on “ADD TO CART” to place the product in your Shopping Cart. Repeat this step for all the products you wish to purchase. When you’re finished, simply click on “CHECKOUT.” At this point, you’ll be able to increase or decrease the quantity of each item selected or remove any unwanted items. Once everything is correct, either login using your user name and password or register with us so we may process your orders easier. Follow the prompts as to the shipping and billing options you prefer, enter your credit card info and submit your order. Please note that your credit card may not show the charge until your order has shipped.

SHIPPING & HANDLING
All orders will be shipped within 24 to 72 hours (business days only) of your order being approved. If an order requires a communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). CLEARCLINICAL.com regrets that it cannot ship to P.O. boxes. Orders placed on Saturday and Sunday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Priority Orders (next day, 2nd and 3rd day orders) will be shipped the same day if processed and finalized by 2pm, Eastern Standard Time.

SHIPPING CHARGES
Shipping Charges are calculated by weight and final destination of the package as well as method chosen.  Please contact us for more information.

ORDER TRACKING
When you place an order with CLEARCLINICAL.com, you will receive an order confirmation via email. You may also call 416-440-2597 or reply to your order confirmation email to check the status of your order.

SALES TAX
CLEARCLINICAL.com collects the appropriate sales tax for all orders shipped.

RETURN POLICY
If, for any reason, you are not completely satisfied with your purchase from www.clearclinical.com, please contact us at 416-440-2597 or email us for assistance.

If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately at 416-440-2597.

Returns or exchanges for purchases made in a department store, partnered retail store, spa or any other website may not be returned to www.clearclinical.com. If the item you wish to return was not purchased through www.clearclinical.com please return it to the place of purchase for resolution. If you experience a problem with this process, please call our customer care team at 416-440-2597 and we will do our very best to assist you.

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